Burak Metering Return & Refund Policy
We at Burak Metering are committed to providing high-quality flow metering products and ensuring your satisfaction. This Return & Refund Policy outlines your rights and our procedures related to returns, exchanges, and refunds.
1. Eligibility for Returns
To be eligible for a return, the item must be in unused and resalable condition, with original packaging, tags, and documentation intact. You must initiate the return request within 7 days of receiving the product.
2. Valid Reasons for Returns
You may return a product if:
- It arrived damaged or defective.
- The item delivered is incorrect or not as described.
- There are manufacturing defects discovered upon delivery.
3. Non-Returnable Items
The following items are not eligible for return:
- Customized or made-to-order products.
- Items used, damaged, or altered after delivery.
- Items without original packaging or documentation.
- Products returned after the return window has expired.
4. Return Procedure
To initiate a return, please contact our support team via:
Email: info@burak.in
Phone: 86555 87403
Include your order ID, reason for return, and supporting images (if applicable). Our team will review your request and provide a Return Authorization and further instructions.
5. Inspection and Approval
Once we receive the returned item, it will be inspected for eligibility. If approved, we will notify you of the return status and process the appropriate resolution—whether a replacement, exchange, or refund.
6. Refunds
If a refund is approved, it will be issued to your original payment method within 7–10 business days. Please note:
- Shipping charges are non-refundable unless the return is due to our error.
- Refund processing time may vary based on your payment provider.
7. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part. We recommend using a trackable and insured shipping method for safe delivery.
8. Exchanges
We offer exchanges on eligible items. Please contact us to check stock availability and start the exchange process. Exchanges are subject to the same inspection and approval criteria as returns.
9. Cancellations
Orders may be cancelled prior to dispatch. Once shipped, cancellations are not possible, and our return process must be followed.
10. Policy Updates
This Return & Refund Policy may be revised periodically. Changes will be posted on this page with updated effective dates.
Need Help?
If you have any questions about returns, refunds, or exchanges, feel free to contact our support team:
Phone: +91 86555 87403
Email: info@burak.in
Thank you for choosing Burak Metering. We are committed to delivering quality and reliable service every time.