Return & Refund Policy

1. Eligibility for Returns

To be eligible for a return, the item must be in unused and resalable condition, with original packaging, tags, and documentation intact. You must initiate the return request within 7 days of receiving the product.

2. Valid Reasons for Returns

You may return a product if:

• It arrived damaged or defective.
• The item delivered is incorrect or not as described.
• There are manufacturing defects discovered upon delivery.

3. Non-Returnable Items

The following items are not eligible for return:

• Customized or made-to-order products.
• Items used, damaged, or altered after delivery.
• Items without original packaging or documentation.
• Products returned after the return window has expired.

4. Return Procedure

To initiate a return, please contact our support team via:

Include your order ID, reason for return, and supporting images (if applicable). Our team will review your request and provide a Return Authorization and further instructions.

5. Inspection and Approval

Once we receive the returned item, it will be inspected for eligibility. If approved, we will notify you of the return status and process the appropriate resolution—whether a replacement, exchange, or refund.

6. Refunds

If a refund is approved, it will be issued to your original payment method within 7–10 business days. Please note:

• Shipping charges are non-refundable unless the return is due to our error.
• Refund processing time may vary based on your payment provider.

7. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part. We recommend using a trackable and insured shipping method for safe delivery.

8. Exchanges

We offer exchanges on eligible items. Please contact us to check stock availability and start the exchange process. Exchanges are subject to the same inspection and approval criteria as returns.

9. Cancellations

Orders may be cancelled prior to dispatch. Once shipped, cancellations are not possible, and our return process must be followed.

10. Policy Updates

This Return & Refund Policy may be revised periodically. Changes will be posted on this page with updated effective dates.